What makes up this eNPS score?
- Promoters (9–10)
- Passives (7–8)
- Detractors (0–6)
Change the mix, keep the score
Explore possible mixes with the same response count and exactly the same eNPS.
eNPS = % promoters − % detractors. Passives count toward the total. The score describes respondents; it does not explain their reasons.
